We are available to our customers round-the-clock in case of emergencies. In the event of operating issues with process control systems or mechanical equipment, please reach out to us on one of the following regional contact information – for top urgent incidents, please call us instead of writing an email.
For troubleshooting topics concerning business units or countries not listed above in:
For non-technical emergencies, please call +41 71 955 19 00.
When contacting us, we will create a ticket for troubleshooting cases for your reference. Customers with a Remote Care agreement can create and follow tickets on myBühler.
Depending on availability we try to respond on the phone with your chosen language. If the selected language is not available, we'll respond in English.
In order to offer you the fastest assistance possible, please prepare all of the necessary information concerning your machine or plant.
The Bühler Hotline is primarily designed for handling emergencies. To reach us for any other request like spare parts orders or the scheduling of dates with one of our service technicians, please get in touch with your local Bühler representatives.
Please note that any emergency support request from customers without Remote Care will be treated as best effort and that fees will apply that are invoiced after closing of the service ticket based on the office or non-office hourly rates of the involved locations. Your call may be recorded for quality purposes.
In case of service related incidents and requests via WhatsApp, please refer to our WhatsApp Privacy Policy here.
Our remote support agreement with fixed annual subscription fee.
