We appreciate finally having a service contract that provides us with the technical know-how that was lacking in-house with an opportunity to avoid expensive repairs and unplanned downtime. Our priority in this agreement has been reliability – we want to be confident that our production capacity is maximized at a reasonable cost level therefore we agreed on a Total Care agreement in order to avoid large maintenance cost fluctuations from year to year. This gives us the confidence to look forward in the next years with high hopes of continuing to develop with Bühler – now at the maintenance level as well.
Berte Qvarn, Mill company in Sweden
